Customer Service & FAQs
Frequently Asked Questions:
When will my order ship?
Within 24 hours (Monday-Friday). Once shipped, the order will arrive in 1-5 days, depending on your location and shipping option.
How do I exchange sizes?
If you need a different size or product please return your purchase for a refund and place a new order. Placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock (which is common). Once we receive the original purchased items, we will process your refund within a few days. Once we receive the gloves, we will send you the proper fitting size. Please include a note informing us what size you need.
How do I return the gloves I purchased?
To make returns easier, we offer a flat-rate USPS shipping label for $6.95. Contact us and we will email you the pre-paid label that you will print, attach to the original packaging and drop in the mail. The gloves must be in their original unused new condition, with tags attached. The flat-rate shipping label will be deducted from your refund. Once we receive the gloves, we will process your refund within a few days.
How much do you charge for shipping?
Gloves ship for FREE to domestic US locations via USPS.
I don't get mail at my address. What do I do?
Find the address of your local US Postal Service facility and use their address with the deliver to name: GENERAL DELIVERY [Your Name]
For example:
GENERAL DELIVERY
[YOUR NAME]
[Street address of local post office]
[City], [State], [Zip Code]
The package can then be picked up at the counter of that Post Office facility.
How long will it take to receive my gloves?
Your order will arrive in 1-5 days, depending on your location and shipping option.
Do you ship internationally?
Not at this time.
Where do I find the tracking number for my order?
It was sent to the email address you provided at checkout and was sent by stamps.com
What size should I get?
See our Size Chart information page for best advice.
Where can I buy your gloves?
Right here! We are an exclusive mail order company. We make 'em and we sell 'em. This allows us to offer our premium gloves at such great prices. Our shipping and exchanges are free.
Do your gloves come with a warranty?
Yes. For the original buyer from stoatgloves.com we guarantee our merchandise to be free of manufacturing defects for 1-Year after purchase.
I tried to use a pre-paid Visa or Amex gift card and it was declined. Why?
This is a common issue online. This type of gift card requires registration with name and address. Please contact the gift card issuer for further instructions.
What is a Factory Second?
Factory Second gloves may possess slight blemishes and imperfections. The cosmetic imperfections do not affect the performance, fit or durability of the gloves. They are sold without a warranty. They come in limited sizes and quantities, and usually sell out fast. No returns or exchanges. All sales final.